Frequently Asked Questions

How long do I have to claim my winnings?
You have 30 calendar days from the conclusion of the raffle to file the claim forms. All claim forms, claim instructions, winning number and winning prize amount will be posted at https://cavs5050.com/winners within 24 hours of the conclusion of the raffle.

How do I find out the winning number?
The winning number, rules and claim instructions are posted within 24 hours of the conclusion of the raffle at https://cavs5050.com/winners.

How will I get my money?
The winning number, rules and claim instructions are posted within 24 hours of the conclusion of the raffle at https://cavs5050.com/winners. To claim the Prize, the Winner must contact CCF and present the winning Raffle ticket in-person at the Arena within thirty (30) days from the conclusion of the applicable Raffle Period.

What happens if I lose my ticket(s)?
The winning ticket must accompany the claim documentation and the name associated with the ticket and a copy of the government issued ID must match the ticket records at the time of purchase.

I can’t purchase a ticket from my current location, what can I do?
Be sure to check that Location Services on your device is enabled. Also check that the automatic settings for your Date and Time are turned on. The Raffle is open to all individuals eighteen (18) years of age or older.  Please check the Rules and Regulations for official territory of raffle.

I checked the box to save my information for future purchases and it didn’t save what can I do?
The information will only save if you are used the same browser as your previous purchase and that you have not cleared your cache or cookie settings.

What happens if I did not receive my email with the ticket numbers?
Check your spam, junk mail or clutter folders for the email. If you cannot find it, please contact us at contactus@cavs.com. Provide your name and phone number along with the amount of tickets you purchased.